Establishment of citizen facilitation and service centers (CFSCS)



The project aimed at establishing state of the art facilitation centers where citizens of Punjab would get multiple government services under one roof in a systematic, transparent, respectable and controlled manner. Ten (10) e-Khidmat Maraakaz have been established in 9 divisional headquarters of the Punjab (02 in Lahore and 01 each in Rawalpindi, Sargodha, Sahiwal, Gujranwala, Faisalabad, Bahawalpur, Multan and DG Khan).


PPP Modality Build-Operate & Transfer (BOT)
Sponsoring Agency Punjab Information & Technology Board (PITB)
Implementation Agency Punjab Information & Technology Board (PITB)
Estimated Project Cost PKR 2,023 Million
Location 27 districts HQs of Punjab
Revenue stream

Fee charged to consumers

Current Status Hiring of Transaction Advisory is under process.


Role of Government Agency

  • Necessary approvals/ NOCs
  • Land provision
  • Operations of core functions
  • Monitoring

Role of Private Party

  • Finance
  • Design
  • Construct
  • Operate & Maintain non-core activities
  • Transfer